Q: Do you accept credit cards?
A: Yes, we now accept Visa, Mastercard, and Discover.
Q: Is there a deposit required?
A: All projects require a 50% deposit prior to the start of the project. Final payment is required when your project is delivered/picked up and you are completely satisfied. Projects that require installation will be written on a separate estimate with a separate installation payment schedule.
Q: I have a picture of what I want will you copy it?
A: Unfortunately, no. Any furniture that has been copy written cannot be reproduced without written consent from the original craftsmen. However I do often use pieces as inspiration and a basis of design. In addition, if you have found something you like and can live with the quality buy it! I can’t and don’t compete with Home Depot, Lowes, IKEA and your local furniture store on price. I win the quality battle hands down though:)
Q: What is your return policy?
A: All sales are final.
Q: How do I place an order?
A: To place an order visit the Contact page or feel free to give me a at 602-705-8419. We will review your project, budget, schedule and ideas. It’s always helpful if you have a general idea what you are looking for and can provide at least the following: a photo, wood species, general dimensions and schedule. Prior to the start of your project I will generate a 3d model and shop drawings for your review, approval and signature.
Q: How long will my project take to complete?
A: Build times on projects can vary greatly depending on the design. Prior to starting your project a schedule and deadline will be discussed. Based on the receipt of the deposit it will then be scheduled. Typically there is a 4-6 week lead time for most furniture commissions.
Q: What if you can’t take on my project?
A: From time to time I receive requests for projects that for one reason or another I am unable to take on at that particular time. I do however network with various other craftsmen in the greater Phoenix area of which I can refer. My goal is to be sure that my clients are put in touch with the people who best fit their needs. Sometimes it’s myself and sometimes it isn’t.
Q: Are estimates free?
A: Yes, verbal estimates are free. However, there is a $25 charge for a written estimate that is due at the time of the initial meeting. If I am awarded the commission the $25 charge will be removed from the project.