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From time to time you will see various suppliers reviewed as well as equipment and various other woodworking paraphernalia. Some good, some not so good. Regardless, I expect the same service and quality from my suppliers as my clients should expect from me. With that in mind, below is my latest experience with Spray Gun World, an online spray gun equipment and accessories supplier.
About a month ago I was in the market for a 2.2mm tip set for my Asturo ECO1 conversion gun. Having purchased this gun from them in the past and hoping I was in for a better experience I decided to, once again, go with the low bidder. (<on=”smack upside the head”>off) The spray gun purchase came with mixed emotions. The price was unbeatable but the service was less than desirable. Hoping this wasn’t the standard I tried a second time.
I placed my order on the internet and within a couple hours I received an order confirmation by email. The next day I received an email stating the order was being processed. Shortly thereafter, maybe a couple of hours, I received another email stating that they had made an error and would need to charge me shipping. I guess this wasn’t a part of the deal so I agreed, no sweat, and authorized the $8.
One week, two weeks then pushing 3 weeks and still no tip set??? Feeling the blood starting to boil I placed multiple calls and left multiple voice mails over the next day (it seems they are only open 4 hours a day?) and still no response! Finally, I get a real person on the phone only to spend a total of probably 15 mins on hold in order to get a tracking number only to find out it will be here the next day. Why was this so hard? Are they working out of someone’s apartment? Three days later I receive an email stating that they have no information on my order???
The bottom line is I received what I ordered in good condition and paid an unbeatable price. However, the severe lack of customer service won’t bring me back in fact it’s lead me to writing this review. If you are in it for the price then sure Spray Gun World is your place but I hate to think what will happen if I actually had a problem! With that in mind they won’t get my business again!
I placed a recent order with them as well and so far my experience
is poor.
I placed my order and immediately recieved a confirmation email that stated my order would ship shortly.
Two days later I send an email asking for the status of my order and recieve my first excuse.
Day seven I send another email and get one back with another excuse
stating one or more of my items are backordered.
I imagine this is the standard excuse email everyone gets since I ordered only one item.
Funny thing they drew the funds from my credit card account right away
after the order.
Most reputable businesses will only draw funds once an item ships.
I’m thinking my next email to them will be stating I’ve contacted my credit card co for fraud!
Rick.
It’s good to know I am not alone! Thanks for help spreading the word!
Ron
After numerous phone calls and emails I finally did recieve a tracking number.
The item arrived shortly there after as described.
The price was unbeatable but the customer service is horrible.
Funny thing is that tool paradise is in California and the item shipped from a warehouse about 30 miles from my home in Virginia.
Go figure.
Rick,
Good to hear you finally received your stuff. It’s just ashame it was such a pain:( I noticed the difference in shipping locations as well. I wonder what gives???